Terms of Service

Introduction

Welcome to King Kong Cargo. These Terms of Service ("Terms") govern your use of our international shipping services and website. By creating an account or using our services, you agree to be bound by these Terms.

Service Description

King Kong Cargo provides international package forwarding and shipping services from China. Our services include:

• Warehouse address in China for receiving your packages
• Package consolidation and storage
• International shipping to your destination
• Package tracking and status updates
• Customer support in multiple languages

User Responsibilities

By using our services, you agree to:

• Provide accurate personal and shipping information
• Comply with all applicable laws and regulations
• Not ship prohibited or restricted items
• Pay all applicable fees, duties, and taxes
• Maintain the security of your account credentials
• Notify us promptly of any unauthorized account access

Prohibited Items

The following items cannot be shipped through our service:

• Dangerous goods (explosives, flammable materials, etc.)
• Illegal drugs and controlled substances
• Weapons and ammunition
• Counterfeit goods
• Live animals
• Perishable food items
• Currency and negotiable instruments
• Items prohibited by China export or destination country import laws

Shipping prohibited items may result in account termination and legal action.

Shipping Terms

Delivery Times

Estimated delivery times are provided as guidance only and are not guaranteed. Actual delivery times may vary due to:

• Customs processing delays
• Weather conditions
• Carrier delays
• Holidays and peak seasons
• Incomplete or incorrect address information

Customs and Duties

You are responsible for all customs duties, taxes, and fees imposed by the destination country. King Kong Cargo is not responsible for:

• Customs clearance delays
• Import duties and taxes
• Items seized by customs authorities
• Fines or penalties for non-compliance

Insurance and Claims

We offer optional insurance for your shipments. For claims:

• Claims must be filed within 30 days of delivery (or expected delivery date)
• Proof of value is required for all claims
• Maximum claim amount is limited to declared value or insurance coverage
• We are not liable for items not properly declared or insured

Limitation of Liability

To the maximum extent permitted by law, King Kong Cargo's liability is limited to:

• The lesser of: declared value, insurance coverage, or actual loss
• We are not liable for indirect, consequential, or punitive damages
• We are not liable for delays beyond our control
• We are not liable for items confiscated by government authorities

Account Termination

We may suspend or terminate your account if you:

• Violate these Terms of Service
• Provide false or misleading information
• Engage in fraudulent activity
• Ship prohibited items
• Fail to pay fees owed

You may close your account at any time by contacting customer support.

Dispute Resolution

If you have a dispute with King Kong Cargo:

• First, contact our customer support to resolve the issue
• If unresolved, submit a formal complaint in writing
• Disputes must be raised within 30 days of the incident
• Unresolved disputes may be subject to arbitration

Changes to Terms

We may update these Terms from time to time. Significant changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of the applicable jurisdiction. Any disputes shall be resolved in the courts of the applicable jurisdiction.

Contact Us

If you have questions about these Terms, please contact us: