Help & Support

Frequently Asked Questions

How do I sign up?

Click the 'Get Started' button on our homepage to create your free account. You'll receive a confirmation email and can start shipping immediately.

How does shipping work?

After signing up, you'll receive a unique warehouse address in China. Have your suppliers ship to this address, and we'll handle the international delivery to Venezuela.

How long does delivery take?

Typical delivery time from our China warehouse to Venezuela is 15-30 business days, depending on shipping method and customs processing.

How do I track my packages?

Log into your account and visit 'My Packages' to see real-time status updates. You'll also receive email notifications at each stage of delivery.

What are the costs?

Pricing is based on package weight and dimensions. You can calculate shipping costs after signing up for a free account.

How do I file a complaint?

Use the contact form below and select 'Complaint' as the subject. Please include your tracking number if applicable. We take all complaints seriously and will respond within 24 hours.

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